Sony Customer Harassment Policy Following Physical Disc Phase-Out
Sony introduces a new customer harassment policy in response to public backlash against its decision to stop producing physical game discs.
September 2026
Sony Implements New Customer Harassment Policy
Sony announced a firm stance against customer harassment following backlash regarding its physical game disc phase-out. The policy outlines specific behaviors that are prohibited by the company.
Source ↗Sony Defines Prohibited Customer Harassment Behaviors
The Sony policy prohibits persistent demands, abusive language, threats, and unauthorized visits to company facilities. Confirmed violations may result in restricted customer service or legal action by Sony.
Source ↗Sony Defines Harassment in Customer Policy
The new Sony policy defines harassment to include persistent demands, abusive language, threats, and unauthorized visits to company facilities. Confirmed violations may result in Sony contacting police or lawyers.
Source ↗Sony May Restrict Service or Take Legal Action Against Harassers
Sony stated that if harassment is confirmed, the company may restrict or suspend customer service. Furthermore, Sony reserves the right to contact police or lawyers to take legal action or begin criminal proceedings.
Source ↗User Reports Sony YouTube Channel for Scams and Spam
User 'core' reported the YouTube channel belonging to Sony. The report was filed under the categories of 'scams and spam'.
Source ↗Sony Reserves Right to Legal Action Against Harassers
Sony stated it may restrict or suspend customer service if harassment is confirmed. The company also reserves the right to contact police or lawyers to take legal action or begin criminal proceedings.
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