Sony Customer Harassment Policy Following Physical Disc Phase-Out
Sony introduces a new customer harassment policy in response to public backlash against its decision to stop producing physical game discs.
September 2026
Sep 3, 2026
Sony Implements New Customer Harassment Policy
Sony announced a firm stance against customer harassment following backlash regarding its physical game disc phase-out. The policy outlines specific behaviors that are prohibited by the company.
Source ↗Sep 3, 2026
Sony Defines Prohibited Customer Harassment Behaviors
The Sony policy prohibits persistent demands, abusive language, threats, and unauthorized visits to company facilities. Confirmed violations may result in restricted customer service or legal action by Sony.
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